Call Center
Gain Insight and Maintain Accountability
Take control of your business communications with Call Center, Reporting and Recording—powerful tools for your business that delivers insight, accountability, and performance.
With real-time analytics and secure call recordings, you gain a clear window into every conversation. Monitor team performance, improve customer satisfaction, and ensure compliance—all from one intuitive platform.
Why it matters to your business:
- Know What’s Happening: Instantly track call volumes, missed calls, and usage trends.
- Hear the Details: Record and review calls to resolve disputes and ensure service quality.
- Train Smarter: Use real calls for coaching and onboarding new team members.
- Stay Compliant: Maintain a secure, searchable call archive for industry regulations.
Call reporting and recording isn’t just a feature—it’s your edge.
Empower your team. Protect your business. Elevate your service.
Call Center Solutions.
Call Reporting
Real-Time Dashboards – Monitor call traffic, agent activity, and queue performance as it happens.
Customizable Reports – Generate detailed reports by queue, agent, time of day, and call outcome.
Historical Data Analysis – Review long-term trends to optimize staffing and service levels.
Abandoned & Missed Call Tracking – Identify and address gaps in customer engagement.
Call Recording
On-Demand & Automatic Recording – Record inbound, outbound, or internal calls as needed.
Secure Storage & Access Control – Protect sensitive recordings with role-based permissions.
Playback & Download Options – Easily retrieve recordings for training, compliance, or dispute resolution.
Tagging & Notes – Annotate recordings for quick reference and context during reviews.
Cradle-to-Grave
Complete Call Lifecycle Visibility – Track every step of a call’s journey, from initiation to termination.
Multi-Leg Call Tracking – View transfers, holds, queue times, and agent interactions in a single report.
Enhanced Quality Assurance – Combine cradle-to-grave data with recordings for complete QA reviews.
Improved Customer Experience Insights – Understand the full customer interaction for better service strategy.
Most Popular Questions.
What is call reporting?
Call reporting provides real-time and historical data on inbound, outbound, and missed calls. It includes metrics like call duration, volume, time of day, and user activity to help manage performance and optimize operations.
What is call recording?
Call recording captures and stores phone conversations for later review. It can be set to record all calls automatically or on-demand for specific users or departments.
How can this benefit my business?
These tools help improve customer service, train staff more effectively, ensure compliance, resolve disputes quickly, and make data-driven decisions.
Is call recording legal?
Yes, but laws vary by state and country. In many jurisdictions, at least one party must consent to the recording. It’s recommended to notify callers that the call may be recorded for quality and training purposes.
How long are call recordings stored?
Storage duration can be customized based on your business needs and compliance requirements—commonly from 30 days to several years.
Can I access call reports and recordings remotely?
Yes. Both call reports and recordings are accessible via a secure web portal from any authorized device with an internet connection.
Who can access the reports and recordings?
Access is role-based and can be restricted to authorized users, such as managers or supervisors, to maintain privacy and data security..
Who can access the reports and recordings?
Access is role-based and can be restricted to authorized users, such as managers or supervisors, to maintain privacy and data security..
Make Data-Driven Decisions
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