Features

Call Management

A feature-rich call management system helps support your front desk operations and reduces customer frustration with the ability to route, prioritize, hold, or block incoming calls.

 

Call Routing

Create customized automated call routing with our advanced call routing.

Route an inbound call by purpose, customer type, issue, staff availability, and or agent performance. Never worry about connecting a customers call to the wrong agent again. 

 

Anonymous Call Rejection

The ability to automatically block anonymouse calls is a time saver.

Prevent calls from anonymous or blocked caller IDs from reaching your business with this feature. 

 

Auto Attendant

These days your customer-facing staff needs all the help they can get.

Remaining upbeat, friendly, and pleasant on every call answered is critical in giving customers the best possible experience. 

An auto-attendant will answer the call with a warm, friendly recorded voice, and route all incoming calls with courtesy to their proper destinations while freeing up a secretary to do other necessary work. 

 

Call Analytics

 

Your Digi-Cloud dashboard will keep a log of all incoming and outgoing calls. 

 

 

Call Forwarding

Never let a vital call go unanswered again. Address customer concerns regardless of where your team members are.

Transfer calls received by office staff to off-site team members mobile phones. This feature gives your team real-time flexibility.

 

Call Park

Call parking allows your team members to place customers on hold with music until the right person can take the call. Switching phone lines in a call DOES NOT end the call but automatically puts the customer on hold. Give your team the ability to receive or make priority calls before addressing a "parked" call.

 

Call Pulling

Call pulling is the capacity to move a phone conversation effortlessly from one device to another. You can easily swap devices and bring the conversation with you wherever you are going.

For instance, you can pull an ongoing call from an office phone over to your smartphone device without the other party, even knowing anything happened.

 

Call Queueing

This feature is essential for companies that receive large call volumes. It allows your company to automate the distribution of inbound calls. Staff, teams, and departments can be organized into strategic tiers so they can handle these calls. Call queueing decreases wait times and allow your front-facing teams to service more calls. 

 

Call Recording and Rating

VoIP can give you the ability to analyze, track, record, and even rate calls. This way, you can have full insight into your calls and can help improve customer service and your companies performance. Call data can be used to —

  • Set quality standards
  • Improve staff training
  • Increase customer retention
  • Enhance revenue generation

 

Call Screening

Call screening can enable you to see who is calling and decide whether or not you want to take or decline the incoming call. With the Caller ID feature, you can filter which calls to accept, reject, escalate, or forward to the voicemail.

Call screening decreases unwanted phone calls, such as spam and prank calls. It can also be used to prioritize and receive only high-value calls.

 

Call Transfer

The Call Transfer feature is one of the most beneficial VoIP features. It allows you to send a quick and seamless connection transfer between the caller and the recipient.

 

Conference Bridge

This feature enables you to have multi-party conversations with more than three people in a single phone call; now you can hold remote meetings with dozens of people all in different locations. The Conference Bridge feature can help promote teamwork and improve collaboration. 

 

Custom Music on Hold

As we already know, customers do not like long wait times. It leaves them feeling unimportant and agitated. VoIP offers your company the ability to upload and play audio files for your customers while they are waiting for their call to be taken to help ease the tension.

 

Custom Ringback

Custom Ringback lets you establish your brand's differentiation and identity by personally choosing the audio that your callers hear when they contact your business.

For example, you can use an audio file or even a corporate jingle or popular sound byte that is already associated with your company.

 

DND (Do Not Disturb)

With the Do Not Disturb feature, you can turn your phones ringer off, and it will redirect your customers to a busy line or a voicemail whichever you choose.

 

Extension Dialing (number change)

Personalize and manage the extension numbering system of your company. Depending on your service, you can set VoIP phone number extensions with just 2 to 5 digits.

Extension dialing allows you and your team to answer calls quicker. As a result, wait times are shorter for your customers, making them happier and enabling you to solve issues more efficiently!

 

Find Me/Follow Me

Find Me and Follow Me are both call forwarding VoIP features. Find Me enables you to accept calls anywhere, and Follow Me allows your customers to reach you across different phone numbers.

 

IVR

With Interactive Voice Response (IVR), callers communicate with a company's real-time voice menu. Callers can select options by pressing digits on their phones.

VoIP has the benefit of being more driven by software than hardware. This means you can run a virtual office right from your smartphone by simply installing the VoIP app, giving you the access to have conversations with your employees, partners, and customers from wherever you may be.

Number Porting (keep existing contact numbers)

Suppose you have a pre-existing business phone number already and do not want to change it...no problem! Most VoIP providers let you keep your existing phone number no matter the carrier, and can port it to your new business VoIP system. Avoiding the aggravation of alerting your contacts and customers that you have a new number.

 

Online Fax (eFax)

With VoIP, there are several options for your company to fax online. For instance, you can send and receive a fax via an email address or by a traditional fax machine. Ensuring you get the task done.

 

Push-to-Talk

Push-to-talk is a traditional intercom that quickly allows you to push a button and connect with other people in your company. Push-to-talk can help with efficiency so that you and your team members can collaborate at just the press of a button.

 

Softphone

Even though it's very beneficial to have a telephone on your office desk, it's even more useful and productive if you can make and receive calls on any device at any time. VoIP softphones can make this a reality for your company.

Improve your workflow and experience more flexibility in managing your phone calls. All one has to do is install the software on your desktop computer, notebook, tablet, or cell-phone (if you so desire) and bam — these devices have now been connected to a virtual phone system!

 

Speed Dial

Speed dial allows you or your employees to dial a shorter sequence of numbers so that you can call your most-used phone lines faster. This means you no longer have to memorize all those hard-to-remember numbers anymore...win-win!

 

Three-way Calling

 VoIP provides three-way calling as a standard feature. Three parties on a single phone call can help your team communicate easily and more efficiently. 

Toll-free Number

Customer-centric companies typically have toll-free numbers. This provides non-local customers to be able to place a call to your company without being charged extra on their next phone bill.

VoIP service allows you to keep your toll-free number giving callers a convenient and free way to call your company from wherever they may be located.

 

Unlimited Minutes in the US and Canada

Some of the average phone plans have "per-minute charges," and let's face it, call limits are not good for business. They can disrupt your operational efficiency, the relationship with your customers, and even potential revenue.

It's time to replace the old plans and stop worrying about call limits.

 

Voicemail

Of course, there are always times when you can't take a phone call. With VoIP, you can still provide callers with the choice to leave a voicemail.

This can help ensure that callers feel that they have not wasted their time calling. Additionally, it also allows you to respond and take action at your convenience. The basic voicemail feature gives callers the option to leave a short audio message. The system will then notify the agents when there's a new message.

 

Voicemail Forwarding

You may need to be notified of a new voicemail message on an alternative device, and in some cases, a voicemail message may need to be sent to more than just one person. Whichever the case may be, voicemail forwarding is the answer.
 

Voicemail Greetings

In today's world, a warm greeting can mean a lot to your customers. VoIP allows you to personally customize how callers are greeted if they opt to use the voicemail feature. When you add a personalized greeting, it will play before they record their message and provide them with a more personal pleasant experience. 

 

Voicemail to Email

The VoIP voicemail-to-email feature can help make you and your employees more efficient. With this feature, voicemail messages are automatically sent to your email so that you can respond to the customer quickly.

 

Voicemail to Text

It's so easy to accidentally miss crucial details, especially when a lot is going on at once. Information can be overlooked, such as names, addresses, and phone numbers when listening to a voicemail message. VoIP services have voicemail-to-text transcription. This allows one to read the voicemail message from your inbox for better clarity, making it simpler for you and your team to ensure that the correct information is received.

 Caller ID for VoIP

Caller IDs are some of the most beneficial features any telephony system can offer. VoIP caller IDs allow your employees to see who is calling, which can help you and your employees take the most efficient action by planning and prioritizing phone calls.